Cancellation and refund policy

Last updated 10 October 2026

This policy applies to all Patholix plans bought on patholix.com or inside the Patholix software from Patholix.

Cancellation

Patholix plans are prepaid for one month or one year and do not renew automatically. There is no need to cancel: if you do not want to continue, simply do not renew. Your account stays fully usable until the end of the period you paid for, and you can export your data at any time.

When you can get a refund

• First payment: if Patholix is not right for your lab, ask for a refund within 7 days of your first payment and we will refund it in full.
• Duplicate payments: if you were charged twice for the same plan, we refund the extra payment in full.
• Payment taken, plan not activated: if money left your account but your plan did not activate, and we cannot activate it, we refund the payment in full.

When refunds do not apply

• Renewals and upgrades, once the new period has started. Unused days are not lost: any new payment adds to the time you have left.
• Requests made more than 7 days after the first payment.
• Accounts suspended for breaking our terms and conditions.

How to ask for a refund

Email hello@patholix.com from the email address on your account. Include your lab's name, the invoice number and the reason for the refund. We reply within 2 working days.

When you will receive it

Approved refunds are made to the original payment method within 5 to 7 working days. Your bank or card issuer may take a few more days to show it.